Frequently Asked Questions

 

Q: Where are your products made?

A: Only in America! Have we not made our patriotism clear?

Q: When can I expect to get my order?

A: We'll do our best to get your order mailed within 3 business days. Transit time will usually be 2 to 5 business days.  So give it about 3-8 business days from the time you order.

Q: What is your return policy? 

A: In the rare case that you don’t love our products, we will gladly accept returns within one month (30 days) of the purchase.  The product must appear unworn, undamaged, and unused. We will give you a full refund on the cost of the item but will not cover the fee for return shipping.  Simply send us an email with your name, order number, and what items you’re returning to info@penhamsupply.com and we’ll take it from there. If you have a moment, let us know the reason for your return so that we can continue to improve our products and service. Once we receive the returned item, we will process the refund.

Q: Are your products guaranteed?

A: “Let's think about this for a sec, Ted. Why would somebody put a guarantee on a box? Hmmm, very interesting.” – Tommy Boy

We’re not selling brake pads here so there’s not much to guarantee.  We can guarantee that you will get a high quality product.  When you order from us, we want you to feel confident you are getting what you expect. You are not dealing with a chain retailer. We are a part of every step.  We read every email from our customers and inspect each item that goes out the door. We package all orders ourselves. 

Send us an email if you have any questions or concerns about the quality of our products. We are here to help, so don't hesitate to contact us. We will usually reply within 48 hours.

Q: What if an item is out of stock?

A: Our goods are made in small batch productions, so when items run out, we may or may not choose to restock. If you love one of our items, it is best to get it before it's gone. If an item you want is out of stock, send us an email and we will let you know if we expect to have it back.

Q: Is the online store the only place to buy?

A: Pretty much, but that will be changing soon.  Check our stockists and Twitter for updates and information on where to find our products.

Q: I want to sell your goods in my store...

A: Direct all wholesale inquires to info@penhamsupply.com and we'll work with you to make that happen.

Q: What is your shipping policy? 

A: All in-stock orders will be shipped within 1-3 business days of placing your order. If you need your order to arrive sooner, just send us an email at info@penhamsupply.com and we’ll do our best to get it to you.

We ship your order for $5 anywhere within the United States using USPS Priority Mail. USPS will arrive within 2-5 days to all continental US destinations. If you would like expedited shipping, you will have the option of USPS 2-Day Priority Service for an additional cost at checkout.

You will receive an email with a tracking number included when your order has left our shop. However, you will not be able to track the package until it is scanned into the system by the Postal Service. This may be the same day or next day, after your order has departed.

Q: Do you ship internationally?

A: Not yet – we’re working on it.